The Gladstone Region Welcomes you program

Who can participate?

The program is open to all businesses that play a role in welcoming and hosting guests in our region as well as passionate volunteers.  Program participants may include those working in hotels, venues, transport, tours, events, attractions, retail, restaurants, cafes and bars, as well as volunteers across the visitor economy. 

What you’ll gain

• Increase your knowledge of our region to create stories and unique experiences to share with guest
• Be recognised as a regional host and an important part of a broader Queensland network of welcoming hosts
• Receive a certificate of completion to use in promoting your regional host status and part in the network of hosts Queensland wide

What you’ll learn

There are five modules in the online program covering topics such as:

• world-class hosting principles
• accessibility and inclusion
• storytelling
• regional specific content on our Aboriginal and Torres Strait Islander Peoples culture and environmental sustainability
• local experiences and tourism products.

The five modules vary in length from 5 to 40minutes to complete and the overall course duration should take approximately 1.5 hours.

In-Region Workshop

The online learning is supported by an in-person workshop.   We recommend you complete the online program before attending the workshop, if possible, but it is not a requirement.

Contact us you are interested in attending the workshop.

How to Register for the online training

 Please LOGIN HERE, the Queensland Welcomes You login page, and follow these <<steps>> to create an account and access the training. (Click here to the PDF instructions)

If you have any questions about the program or the registration process, contact [email protected]

The Queensland Welcomes You initiative is proudly funded by the Queensland Government and delivered by the Queensland Regional Tourism Network.

In person Gladstone Region Welcome’s your program

What you’ll gain by attending this workshop:

• Destination Pride – Discover what makes our region unique and learn how to share it with pride.
• Guest Mindset – Understand guest expectations and how to exceed them.
• Meeting Guest Needs – Create tailored itineraries that cater to different guest needs.
• Storytelling – Learn tips to craft and tailor for different guests.

We recommend, where possible, industry complete the Gladstone Region Welcomes You online program before attending the in-person workshop. 

Who should attend? 
Businesses and volunteers that welcome and host guests, such as hotels, venues, transport, tours, events, attractions, retail and hospitality. Nominate a staff member to attend and bring back valuable insights to your team.

Workshop Presenters 

Jayne Jennings
Jayne has over 30 years of experience in local government, and national and regional tourism organisations with a focus on delivering projects to assist the tourism industry to achieve its goals. Jayne’s depth of tourism experience covers Australia and New Zealand where she has been responsible for developing strategic tourism plans, industry capacity building initiatives and facilitating product development opportunities.

Linda Tillman
Linda has over 20 years of extensive experience in holistic regional tourism planning and activation and strong connections and understanding of regional communities. She is a regional tourism and event strategist and practitioner boasting expertise covering all facets of the industry – strategic planning, product and experience development, destination marketing and branding, industry development and experience design and capability building.