Customer Service Workshops - AussieHost

Customer Service Workshops - AussieHost

 What is it?

“A stand alone one day customer service communication and visitor skills workshop”

•      Good customer service is fundamental to good business success.
•      A number of service industries contribute to a visitor’s experience e.g. service station, newsagent, chemist etc. It’s important to have a consistent message from the community.
•      Service quality is critical to ensure a high level of visitor satisfaction and therefore business competitiveness and profitability
•      National research consistently identifies customer service as a key area for concern for ensuring business growth and success

How does it deliver?

1 Day Workshop (12 – 18 participants)
Content includes:

• What is customer service excellence
• Work place and professional presentation
• Excelling in communication skills
• Effective telephone communication
• Handling customer complaints and dissatisfaction 
• Who are your customers and how best to serve them

Workshop supplies participants with AussieHost pin, certificate and manual for future reference
Workshops can be tailored to suit individual businesses

•      Improved service standards for their local customers
•      Improved customer satisfaction, increased repeat business, higher profits
•      Enhanced employee pride and sense of responsibility
•      Lower staff turnover
•      Short Duration/Low Cost/High impact employee service training
•      Association with a high profile, high awareness programme nationally and internationally

Participants:

•      Enhanced confidence
•      New skills provide improved job satisfaction
•      New skills improve employment opportunities, promotion opportunities and increase job security
•      Short time commitment to gain valuable new personal and job skills
•      Suitable for all ages and all skill levels
•      Satisfaction of knowing they are contributing directly to the positive profile and reputation of their community

The Community:

•      Improved service for residents and visitors
•      Repeat visitors and longer stays
•      More money spent in the local area
•      Enhanced community pride as their friendly, hospitable reputation grows

Organisations who are contributing to GAPDL’s strategy to grow sustainable tourism and liveability in the region and investing in their staff and customer service standards for locals and visitors to the region